FAQs
Q: What is the MEMBER-GEAR Golf Guarantee?
We stand behind our products 100%. If you're not completely satisfied with your purchase for any reason, simply return the item in good condition within 30 days, and we'll refund the full product price. We're confident you'll love our gear, but if you don't, we make it easy to make it right.
Q: What is your return and exchange policy?
We want you to be happy with every purchase. Here's how we make returns and exchanges simple:
Exchanges: Received the wrong size or hand? Contact us, and we'll help you with an exchange as required.
Returns: Not satisfied with your product? No problem. Return it within 30 days to the address on your packing slip, and we'll promptly refund the full product price.
Defective product? Email us at mulligan@member-gear.com, and we'll replace the item or provide an account credit at no charge.
Q: How long will it take for MEMBER-GEAR to ship my products?
Initial orders ship within 2-3 business days (excluding holidays). Subscription orders process on the 10th and 15th of each month based on your specific schedule
Q: What are the shipping and handling charges?
We offer competitive shipping rates for members. Rates are based on your total order value and shipped via USPS.
Q: Will I be charged sales tax?
Sales tax is automatically added to orders shipped to states where we meet the collection threshold. If your location doesn't require sales tax, none will be added.
Q: Can I change or cancel my order?
Yes, provided your order hasn't been processed. Just contact us at mulligan@member-gear.com.
Q: How can I ensure I'm ordering the right glove size?
Refer to our online size guide or email support@member-gear.com. Our team is ready to help you find the perfect fit.
Q: Do you offer international shipping?
Currently, we only ship within the USA.
Q: Can I return or exchange a glove if it doesn't fit?
Absolutely! Our best glove guarantee allows free returns and exchanges.
Q: How long does shipping typically take?
Orders are processed via standard USPS mail and typically arrive within 3-7 days.